FAQs

Our standard delivery time is usually 3-5 days. If we receive an order on our website before 2pm we aim to despatch the order the same day.

Free delivery is available if you're ordering above £50.00 and eligible items for delivery within the UK or Republic of Ireland. We deliver to most of the UK for free, but there are some places we can't get to or might charge a little more to deliver to. 
Sign for Recoded Royal Mail UK delivery (2 to 5 working days) - £3.99

Yes we do offer an International delivery service. You must have a valid billing address to place an order with us, but we will not ship to a PO Box or Mail box address. Orders that are not as above will be cancelled and refunded, possibly without notice.

Please note that delivery to Europe will cost £9.00, America will cost £10.00, and the Rest of the World £18.00.

Overseas orders are sent by Royal Mail International. Approximate delivery times are:

Eire 10 days

Europe 10 days

USA & Canada 14 days

Elsewhere 14 days

Online ordering is available from this website by logging into your account.

You can also order by telephone 0208 450 8243

08.30 - 5.00 Monday to Friday

08.30 - 1.00 Saturday

Or alternatively by email to info@navya.co.uk  

Yes you can cancel your order but once your order has been confirmed, it is only possible to cancel it prior to despatch.

If the item you received is not what you originally ordered, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If an item you have received appears to be faulty, please contact our customer care team, quoting your order number, name, address and a contact telephone number. Please also provide details of the problem and we will aim to deal with your request as soon as possible.

Sincere apologies if you are having any trouble placing an online order online. Have you entered all your personal and payment details correctly before placing your order? If so, please email with as many details of the problem as possible or give us a call and we will look into this for you right away.

Ordering over the internet is a safe and secure method of paying.  However, we completely understand if you would rather place your order over the phone. In this case, please just give our team a call on 0208 450 8243 and we will take your order.

Yes, you can change the address as long as the product has not left our ware house. We do not change the delivery address once the product has already been shipped.

Once your order has been confirmed, it is only possible to change it prior to despatch.

Goods are despatched using Royal Mail, deliveries normally arrive within 3 to 5 days for UK Mainland. Please enquire about Highlands, Islands, Eire and International Shipments.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 28 working days of receipt. We will issue a full refund on receipt or if you prefer, will exchange the item for you.

All returns can be sent to: Navya London, 119 Ashford Court, Ashford Road, London, NW2 6BT, UK

Protect your jewellery from scratching and tangling by keeping each piece separately.

Swimming in the sea or swimming pool with your jewellery on is not a good idea. Salt water and chlorine can damage silver.

Take off your jewellery especially rings doing household works such as cleaning and gardening. They can be damage by being knocked or contacting with harmful substances and abrasive household materials.

Keep jewellery away from chemical substances including beauty products such as lotions, perfumes, nail polish and hairspray that can cause discolouration. Pearls are soft and easily damage especially susceptible to this kind of damage. 

Sudden temperature can damage certain gemstones. Heat and hot water can also damage setting where adhesive has been used.

Regularly clean your jewellery with a special jewellery cleaning cloth. Jewellery that are really dirty or have lot of tarnish rub the item really well (you can order online with us). 

Rinse the jewellery with cold water and dry with a soft clean cloth a soft toothbrush is a tool to keep hard gemstone jewellery clean. 

Gemstones like Amber, Carol, Emeralds, Jade, Lapis, Opals, Turquoise and any porous gemstones are of a delicate nature require a very special care. Direct expose to sunlight and immerse in liquids can badly damage the jewellery. 

Fine silver is 99.9% pure and is generally too soft for producing functional objects; therefore, the silver is usually alloyed with copper to give it strength while preserving the ductility and beauty of the precious metal. Navya London silver items have a hallmark 925. This means that 92.5% is silver and this percentage classifies it as sterling. Any product weighing over 7.78 grams will also have the Sheffield Assay office hallmark.

We include as much information as possible about a product on the website page itself. Usually more detailed information can be offered if you email us or call us on the order line. Please remember to provide the name and code of the product and will answer your query as quickly as possible.

Our gems and stones are real and they are not treated in any way to affect their natural, original condition. After all, these gems have evolved over a period of thousands of years, we do not mess with that.

Yes, sterling silver is nickel free and is suitable for people who are sensitive to metals.

Yes we do sell gift cards they are from £10, £25, £50 and £100.

Yes we do provide a message service to customers purchasing jewellery as gifts.

Yes we do provide a gift wrapped.

Yes we do offer discount codes to our first time customers and our loyal customers deserve a treat every now and then. For discount codes you have to sign up first through our website and also get the latest news, discount offers and many more.